Our trained front desk staff will ask you to provide only the information that is required to provide the health or beauty services that you have booked. Where sensitive health information is required for health or beauty treatments with our aestheticians, therapists or Registered Massage Therapists, you will be asked to sign a consent form authorizing Fayez Spa to retain a record of your treatments and related health information.
Any personal, health and/or credit card information is stored in secure areas of Fayez Spa, with access limited to only those employees who are authorized to have access to such information, i.e. bookkeeper.
Fayez Spa does not share, barter, sell or lease any information about its clients. From time to time, Fayez Spa may write to you to let you know of a new treatment or seasonal offer.
If you do not wish to receive these mailings, or you have a question or concern regarding our handling of your personal information, please let Fayez know by contacting him at: 652-2780, or by e mail at firstname.lastname@example.org.
BOOKING & CANCELLATION POLICY:
We recommend booking 3 weeks in advance, if possible, especially for spa packages. A deposit of 50% for services booked is required to confirm your appointment. Visa, MasterCard or Fayez Spa gift card number are accepted. Arriving late for your scheduled appointment will compromise your full enjoyment and length of your treatment as the next guest cannot be delayed starting theirs. Full charges will apply for any late and missed appointments.
A minimum of 72 hours cancellation notice is appreciated. However, if less than 48 hours cancellation notice is given, a fee of 50% of the service price will be charged to compensate for some loss of time reserved for your appointment. This applies to all spa packages and services booked. For groups reserving 20 (or more) hours of service, we require 7 days notification to cancel or re-schedule, or the 50% cancellation fee will apply. Due to the scheduling of our staff and clients, we must strictly adhere to this policy under any circumstance.
Here at Fayez Spa, we pride ourselves on having the highest standards of sterilization and sanitization. It is of the utmost importance to provide and sustain a clean & safe environment for our clients and staff. We strictly adhere to the Sterilization Policies & Procedures recommended by the London/Middlesex Health Unit.
If additional information is required in regards to our policies, please contact Fayez directly ~ email@example.com.
ACCESSIBILITY CUSTOMER SERVICE POLICY for Persons with a Disability
Certification Number 43526
The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) Regulation 429/07 is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability. A standard for customer service (“the Standard”) has been established under the Act to ensure goods and services are, where at all possible, equally accessible to every member of the public.
At Fayez Spa, we are committed to providing a barrier-free environment for our customers. The purpose of this policy, therefore, (the “Policy”) is to ensure that we meet the requirements of the Standard and promote its underlying core principles, described below.
The Policy applies to all Fayez Spa employees, who deal with members of the public or other third parties. This includes our employees, agents and contractors.
Fayez Spa is responsible to ensure that all employees are trained in the application under the Accessibility Standards for Customer Service, and employees are expected to conduct themselves within the spirit and intent of this policy.
As defined by the Accessibility for Ontarians with Disabilities Act, 2005 means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communication barrier, an attitudinal barrier, a technological barrier, or a policy or a practice.
The report required to be filed pursuant to section 14 of the Act.
Any device used to assist a person in performing a particular tasks or to aid that person in activities of daily living.
Disability: Has the same definition as is provided under the Act and Human Rights Code, R.S.O. 1990, c. H.19.
An animal for a person with a disability, if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.
A person, who accompanies a person with a disability to assist with communication, mobility, personal care or medical needs or with access to goods or services.
CORE PRINCIPLES OF THE POLICY
We endeavor to ensure that the Policy and related practices and procedures are consistent with the following four (4) core principles:
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
Accessible Mediums of Communication
Fayez Spa strives to communicate with members of the public in a manner that is accessible to disabled persons by way of posting its Accessibility Standards for Customer Service on its website at www.fayezspa.com
Communicating with Persons with a Disability
Fayez Spa strives to communicate with persons with a disability in a manner that takes into account the disability. Approaches for communication are set out in our accessibility training program.
Persons with a disability are permitted, where possible, to use their own Assistive Device when on our premises for the purposes of obtaining, using or benefiting from our goods and services.
Persons with a disability may enter premises owned and/or operated by Fayez Spa, accompanied by a Service Animal, and keep the Service Animal with them, if the public has access to such premises and the Service Animal is not otherwise excluded by law.
A person with a disability may enter premises owned and/or operated by Fayez Spa with a Support Person and have access to the Support Person while on the premises.
Notice of Temporary Disruptions
Fayez Spa will notify customers if there is a planned or unexpected disruption of a facility or service persons with a disability use to access our goods and services. The notice will be posted at the entrance of the applicable premises and on the home page of the Fayez Spa website.
The notice will include the following information:
TRAINING AND RECORDS
Fayez Spa will provide training, and ongoing training as required under the Act, to all persons to whom this Policy applies as well as to those persons charged with developing this Policy and related procedures and practices.
Content of Training
Timing of Training
Training will be provided to all persons to whom this Policy applies as soon as practicable after he or she is assigned the applicable duties.
Records of the training provided, including the training protocol, the dates on which the training is provided and the number of individuals to whom the training is provided shall be maintained in accordance with the requirements of the Act.
Fayez Spa welcomes and appreciates feedback regarding this Policy and its implementation. Feedback can be provided in the following ways:
Responding to Feedback
Fayez Spa has a feedback protocol to enable it to receive and respond to comments, including complaints. The feedback protocol is available upon request.
DOCUMENTATION TO BE MADE AVAILABLE
This Policy, and related practices and protocols, shall be made available to any member of the public upon request.
FORMAT OF DOCUMENTS
Fayez Spa will provide documents, or the information contained in documents required to be provided under the Standard, to a person with a disability in a format that takes the person’s disability into account.
CIVILITY - RESPECT - DIGNITY
TIPS FOR GUIDING A CUSTOMER WITH VISION LOSS
The following are instructions and tips on guiding a customer with vision loss.
INSTRUCTIONS ON HELPING SOMEONE WITH AN ASSISTIVE DEVICE
Many customers with disabilities will have their own personal assistive devices. Don’t touch or handle an assistive device without permission.
Examples of personal assistive devices:
MOVING PERSONAL ASSISTIVE DEVICES
Staff members having obtained permission to move a person in a wheelchair:
Accessible Customer Service is not about ramps or automatic door openers. It’s about understanding that people with disabilities may have different needs.
FAYEZ SPA GIFT CARD POLICY
Available in various denominations, Fayez Spa Gift Cards must be presented for redemption. Gift Cards are not refundable or redeemable for cash and cannot be used towards the purchase of another gift card. We only honour the dollar amount on the gift card. Prices and services are subject to change without notice. Cancellations given with less than 48 hours notice are subject to 50% charge of the service amount.